Six-in-one Anti-shedding Retro Myopia Frame Men's And Women's Glasses Polarized Sunglasses Sports Basketball Riding Sunglasses
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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Customer Service Nightmare: Wrong Glasses and No One to Call 📞🚫
I'm sharing this as a warning about my family's terrible online shopping experience. We bought glasses for our 12-year-old, but he couldn't see with them. A trip to the doctor confirmed the pupil distance (PD) was wrong because the site just assumed an adult's value. My direct feeling and conclusion from this experience is that Please know you will never be able to reach a human at glassesusa and have a real phone conversation if you call them, so plan on frustration if your glasses are not correct. Email interactions are too slow, causing the process to drag on. This is why I felt compelled to engage with their customer service, hoping to resolve the issue for my son.
Customer: I've been emailing for days with no real progress. You sent glasses with the wrong PD for my son, and he can't see. The doctor confirmed your measurement was incorrect.
CS Rep: I am so sorry to hear about the error with your son's glasses and for the frustratingly slow communication. That is not the experience we want for our customers. Can I have your order number to fix this for you immediately?
Customer: It's order 582-194. Why is there no one to talk to on the phone? My son needs to be able to see. We followed all the steps on your site, but you used a default PD value.
CS Rep: Thank you. I see the order and the previous emails. I sincerely apologize for the mistake and the difficulty you've had reaching us. I am processing a free replacement with corrected lenses for you right now. We will need you to send the original pair back.
Customer: So my son will have no glasses while we wait for you to receive the return and then make a new pair? That seems like a long time to wait for your mistake.
CS Rep: I completely understand your concern. Our policy does require the return first, but I will personally monitor the tracking and expedite the production of your replacement pair the moment the return is registered as shipped.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
After a Customer Service Nightmare, This Company Restored My Faith! 🙏✨
My days of juggling multiple pairs of glasses for every occasion are officially over, and the freedom is incredible. This seamless transition from indoor focus to outdoor adventure is all thanks to the Versatile 6-in-1 Eyewear System I've been raving about. It's truly a game-changer, offering the perfect lens for everything from a sunny drive to a competitive game of basketball, all in one stylish, anti-slip frame. If you're ready to experience the same level of convenience and style, you absolutely need to check this out. I have to be honest, I almost gave up on buying glasses online forever. My last experience with another site was a total disaster. 😤 We ordered glasses for my son, but the company sent a pair with the wrong pupil distance, making them useless. Trying to get it fixed was a nightmare—it was impossible to speak to a human, and the slow email replies just dragged on the frustration. It was a terrible feeling, seeing my son unable to see clearly because of a company's mistake. 😭
So, I was incredibly hesitant to try again. 🤔 But a friend, who knew about my ordeal, insisted I give Mozaer.com a shot. She promised it was a completely different world. I decided to take a chance, and I'm so glad I did!
The entire process was smooth, and when my glasses arrived, my first thought was exactly this: "I love my glasses. My prescription was perfect. Will definitely be ordering more styles soon." The quality is fantastic, the prices are unbelievable, and everything was just so easy. The experience was so good, I even helped my mom find a stylish pair of reading eye glasses for women, and she adores them! Mozaer.com has completely restored my faith in online eyewear shopping. What a relief! 😃✨
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